FAQ
How do I Order Custom Units?
All ordering/designing of your unit can be done online via our website via the chat at the bottom of the page. In person consultations are available to clients in the Washington DC area as a free service. Once you design your unit, 100% payment is due upfront. You are able to submit photos along with your order via the online chat. Once the order is submitted, we will be in touch with you throughout the process to ask questions and keep you up-to-date with your order status.
What’s the processing time for units?
Processing time varied based on the clients need. We will be in touch frequently throughout the process with updates once your order is submitted.
Do you have units ready to ship?
While the majority of DHB units are custom made, there are some ready to ship units available while supplies last. They are typically posted when available via our website and social media pages. Ready-to-ship units can be customized by styling upon request via online chat (applicable charges may apply).
How do I Track my Order?
Once your order has shipped, you will receive tracking info directly via email to keep tabs on your items... We know how eager you will be to receive your custom unit! Your Shipment will be shipped to the Shipping Address on file. We are not responsible for lost packages due to errors in Shipping Address inputs. Shipments are made via USPS and tracking information will be sent to you via email when available. Billing address and shipping address MUST MATCH, or your order will be canceled and refunded.
What are your delivery options?
At the moment, our primary carrier for shipping is USPS for domestic and international items. Fed Ex is available additional charges may apply.
Can I send in hair for units to be made?
We are not currently taking orders with hair purchased from other companies
However if it is hair from your head or a relative that is OK.
What kind of product should I use on my wig?
It is best to use products of high quality, free of drying alcohol and sulfates. Anything you use on your real hair would also be great for your unit as it is Virgin/Raw hair as well.
How long will my unit last?
Your wig can last for many years depending on the upkeep and usage of the wig. Please feel free to contact us if you should have any questions.
If I have no hair, can I wear these units?
Most definitely! The units are snug fit and will conform to your head. You do not have to have hair for the full units or frontal units- the U-part units require hair to be left out. I suggest that my clients with hair loss contact us as we may have additional options for you.
How do I prep my hair for wearing the wig?
For wigs, it is best to have a flat base for the wig to lay correctly. Braid your natural hair in very fine flat cornrows straight back. Some people wear the 'beehive' braid style and they find that straight backs work much better. If your hair is straight, you can wrap and then use a wig cap to keep your natural hair in place. It's that simple.
I exercise and swim often, will my custom unit stay put?
Yes, you can workout in your wigs! Clients have purchased units just so they can give their natural hair a break while on a vigorous workout schedule. If you swim in it, make sure to take care of your hair underneath.
Can I sleep in the unit?
While sleeping in your unit is not recommended, you can for sure sleep in your unit if you'd like. Sleep with a satin scarf or bonnet to prolong the longevity of your unit
Can I dye my custom unit?
YES of course, its 100% unprocessed RAW HAIR, you can bleach, color, re-color and color again, just make sure you DEEP CONDITION after any chemical alterations.
MEDICAL WIGS
Please refer to Medical Wigs tab.
Look & Style
With any custom creation, we will work as hard as possible to get the style, color, texture, and look of your dreams. However, we cannot promise that things will be the same as a photo you send to us. We can guarantee it will be lovely, cute, and up to high standards, but there may be some differentiation. As the nature of hair is all up to personal preference, you WILL need to style the unit on your own upon receiving it and make the unit your own! This is very crucial to falling in love with your style. Any unit out of the box will need a little love after the long flight to get your doorstep. If you have questions regarding styling, care, making your unit look most natural, reach out to us, seriously! There are tons of tips and tricks to share. Also, be on the lookout for our "How-to videos".
100% No-Risk Guaranteed
Due to the nature of the service, we are not responsible for poor fit due to improper measurement, improper alterations done by a stylist, improper installs resulting in alteration of the unit, improper care of the unit resulting in tangling or other harm, color fade due to product error, misunderstandings of wig wear, misunderstanding of policies, misunderstanding of final look and expectations, or incorrect cut due to the work of someone else. Unfortunately, these are issues that I cannot fix for free and will result in a repair fee. All repairs are based on a case-by-case basis. The repair time is 7-14 business days based on the severity of the unit. You are also responsible for all shipping charges.
Wig Return Policy
Due to the nature of this product we currently offer exchanges only for ready to wear wigs within 7 days of purchase. NO REFUNDS ON CUSTOM MADE WIGS. Please select options very carefully. I will make your custom wig according to your exact specifications. Please note, I am not responsible for improper measurements resulting in a wig that does not fit. I am also not responsible for variances in color caused by monitor settings or photographs. If you are looking for a very specific color, I strongly recommend sending the exact color choice and brand. This small investment can save you hundreds of dollars’ worth of headaches.
Deposits Non-Refundable
We are currently not taking deposits. Full payment is due when placing your order.
If you have any questions about Policies, please do not hesitate to reach out to us via online chat.